Telehealth Appointments
We have two kinds of telehealth appointment available; phone or video. Like any appointment, these need to be booked in through HotDocs or our reception staff.
Some medical issues cannot be adequately assessed via telehealth so, occasionally, we will ask you to come into the practice for a follow-up appointment afterwards. If this is the case, we will explain exactly why, and you will not be further out-of-pocket for this follow-up.
Phone consultations
Many of our doctors are happy to offer phone consultations for straightforward issues; please check with our reception staff or on HotDocs.
Video consultations
Several of our doctors are currently offering video consultations for all patients, and treat these just as seriously as a normal, 15-minute appointment. Please book these as a normal Telehealth consultation through HotDocs or with our reception staff.
These work in a similar way to Zoom or Skype; five minutes before your appointment is due to start, click on the link below which will take you to our online waiting room.
Please don’t panic if you have any technical issues. If you are not “present” in the waiting room at the time of your consultation, you will be phoned, and the consultation will continue as a Telehealth consultation, without video.
+ What about scripts, referrals and results?
We are equipped to get your test results and scripts to you digitally, and to arrange referrals to specialists even if you can’t come into the practice. We can explain these processes during the appointment.
+ Cost and Medicare rebates
We treat telehealth appointments as seriously as any in-person appointment, and charge accordingly. You will also receive the same medicare rebate as an in-person appointment.